Terms of Service
Terms of Service
Wallaby Web Design is committed to protecting your privacy. We only use the information we collect to provide you necessary support and helpful communication.How does WebDesk protect customer information?
Our shopping cart uses a very high end Verisign SSL certificate, which encrypts your credit card and all personal information before submission.Will Wallaby disclose any client information to outside parties?
Wallaby Web Design will not sell, trade, or rent your personal information to others. WebDesk may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of WebDesk, our users, or others.
Terms of Service
Wallaby ServicesThe Services at Wallaby includes the following:
- Unlimited Support - This service includes up to 100 hours per month of website support, and graphics design support for your website. There is no limit to the number of pages you can have us build, products or videos we will up load, tweaks, changes, or tasks. Our Unlimited Support Service is... it's a use it or lose it service. If you were to send us 100 hours of work in a month... we don't bill you any extra. It's all covered with the $100. Also, if in a particular month you send us zero work to do... it's still the $100. In order to pause your account, you need to provide us notice a day or so in advance of the autodraft , so we can make the change before the draft goes through. Unless a mistake is made on our part, refunds are not offered. Structuring our Unlimited Support Service this way makes it a Win for our clients and a Win for us. Unlimited Support is provided via web form only. We do not offer website support via phone. Our goal for Support Ticket completion is withing 48 hours on business days. If 48 hours have passed, or you desire to follow up and communicate with our support team, you can do so within our support system by selecting "check existing ticket."
- Custom Website Design - Our Custom Website Design service is an upgrade to our Unlimited Support service. When you purchase Custom Website Design, you will automatically be enrolled in our Unlimited Support service and billing setup on auto-draft. Clients who have all their content ready, and require less rounds of revisions can expect their website to be live and ready for the public within one to two months, thus requiring only one or two months of our Unlimited Support Service. Other clients with more complex ideas and less organized content will need more time, and therefore need additional months of Unlimited Support to get their website ready for the public. The purchase price of the Custom Website Design covers the first round of Mockup Designs, where we provide 3 mockup images online. Once we've taken this first step, refunds are no longer available and your service is considered rendered in full. When clients purchase Custom Website Design, we also give them 1 month of our Unlimited Support Service for free. This allows them to request modification to their mockup designs, and other support tasks, etc.
- Website Coaching - To assist our clients in obtaining results from their website, coaching is a big part of the Wallaby Website Packages. This coaching is provided in a simple step by step manner as you proceed through the steps of the Wallaby Website Package. Coaching is provided using video communication, which we have found to me much more effective and efficient than just email communication or verbal communication. This video communication allows us to show you instead of just tell you. Specific forms corresponding to the specific step will be provided along the way, as well as the "Support Ticket" form can be used anytime to request coaching by selecting the coaching option on the form. Coaching should not be compared to regular "customer service" where the "customer is always right." We will be friendly, but more important than your friendship, is your success. Follow our system, be coachable, and you will be happy with the results.
- SEO Link Building - This valuable service is provided to help bring more traffic and attention to specific pages of your website, as well as to help define the relevance of a website and it's specific pages. While only the search engines control how a website ranks in their search results, we provide a detailed report of the websites performance and ranking, so our clients can easily track the progress that is being made with their website, as a part of their Wallaby Website Package purchase. SEO Link Building begins following the submission of Step 10.
- Google Pages - Some packages include the creation of pages that will rank on the front page of Google for key phrases targeting information seekers for the purpose of building strength to your website. In addition to Link Building, Google Pages are a necessary part of a lasting SEO Strategy. They also work well as a part of a Website Sales Funnel. When we create the Google Pages for our clients, we do keyword research to determine the areas to create the content on, write and design the content, and do all the work for you in setting up those pages on your website.
- Website Access - We provide our clients administrator access to their website. Because we provide unlimited support to our clients, this is not necessary, however, out clients have access to login and make changes yourself if you'd like. This becomes convenient, for example, if you want to change something on your website on a weekend, and cannot wait 48 hours on business days for your support ticket to be completed. We will provide your login information to you, as well as provide some simple tutorials to you to get you started, upon request,. The software we use for our websites is Joomla, which is even easier to use than WordPress, but much more powerful and advanced.
- Video Production - We provide a specific format of video production that works well for positioning videos. We are able to keep costs low because of doing a few things differently, as follows: 1) We require our clients to prepare an practice a written script in advance. 2) We record the video in one take, editing out the mistakes, instead of recording one perfect take. 3) We place a small Wallaby Video logo in the bottom corner at the very end of the video. Removal of this logo can be purchased for an additional purchase price of $100. 4) Additional purchases such as royalty free music or images are the full responsibility of the client.
Website Images, Content, and Information
All website content, including images, are the responsibility of the client. All images used by Wallaby Web Design in mock-up designs and throughout the website design process, are for example purposes only, and not meant for permanent use. Where possible, images with watermarks will be used. All images used, and the rights to use those images are the full responsibility of the client. All information or written material on the website is also the responsibility of the client. Neither Wallaby Web Design, nor WebDesk LLC, can be held responsible for the use of unauthorized images, content or information.
Customer Service Policy
Our Customer service system is different on purpose. We are more efficient and get better results for our clients because of our system, and because we expect our clients to assume personal responsibility. We provide unlimited support that can be a dream come true when a couple simple objectives are met. 1. Please think through, and revise your instructions so they are clear and understandable, before providing them to our staff. 2. Please be patient and don't wait until the last minute. 3. Don't assume things. If you have a question... ask. We are committed to providing you amazing service. We will occasionally make mistakes, and when we do, we will correct them. All website support must be submitted through our forms.
Once Step 10 has been submitted, coaching requests can be submitted on a weekly basis. Your coach is there to provide you advice and direction, to help you achieve the goals you have for your website, and online success. Your coach does not provide customer service or website support. It is your responsibility to have a successful business, and have clear goals for what you want to achieve online and with your website. Your coach will help answer your questions about doing so, and help you best utilize your wallaby service. Do not expect your coach to respond in the "the customer is always right" approach. Instead, expect your coach to be blunt and to provide helpful criticism. When your coach advises you to do something, you can only expect results from our program by following their advice.
We truly desire your success. The Wallaby packages and each step in our system was designed with the goal to get you real results. We provide unlimited support, so you can focus on other things, and know your website is in good hands. With this said, we are human, and we make mistakes. Sometimes it our fault, sometimes, the instructions we get aren't very clear, sometimes things fall through the cracks. We have refined our support system over and over and are quite pleased with what we can deliver. If we miss something, just let us know, and we'll work to get it right.